Fortis Healthcare Ltd
6th January 2014 — Present
Part of a team driving various Clinical Excellence, Service Excellence Parameters and Quality Indicators in Hospitals; Accreditation (Joint Commission International, National Accreditation Board for Hospitals and Healthcare Providers, India) related activities and Audits for Continuous Quality Improvement and Patient Safety
Fortis Hospitals January,
2011 — 5th January 2014
January2004 — December 2010
Pune Institute of Neurology
March 2001 — September 2001
August 2001- September2001
As Head of Department Physiotherapy:
Unit Management-Staff Growth and development, In-service meetings for continued education, evaluation of departmental performance,Communication with cross-departmental team members and Doctors,Documentation check and Review
Patient Care:Autonomous patient treatment, assessment and recommendation of therapy as per patient needs, role and goals of therapy; Patient and Family education , designing appropriate plans of care, regular progress and patient review, ensuring Quality assurance in service delivery, collaborate with other service areas/departments for patient care
Manpower Management:Induction, Credentialing, Privileging of new joinees, performance appraisals, therapist allocation and duty rota management
Management Information System Reporting:Reporting of revenue,requisition of equipments, inventories and other supplies, designing and formulating Standard Operating Procedures, tracking key Performance Indicators.
Operational Decision making, Delegation and Authority:Regular peer reviews and discussions, defining scope of services, Leave escalation of matters with relevant variance, utilization management of the department.